808-665-1315

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5095 Napilihau St., #202, Lahaina, Hi. 96761, Phone # 808 665-1315  Fax # 808 665-1319

Guest Terms and Conditions

RATES:

All properties we manage are individually owned. Rates and minimum stays may vary. Quam Properties Hawaii, Inc. reserves the right to change quoted rates prior to confirmation of reservation. Rates are subject to change without notice.  Quam Properties Hawaii reserves the right to run last minute specials and/or promotions to fill empty dates.  Existing customers that are already booked guests are not eligible for last-minute specials. Cleaning fees will be added to all stays.

PROCESSING FEE:

All reservations will be automatically charged a 3% processing fee on the total amount of rental. 

MAXIMUM OCCUPANCY:

(Includes children) Studios-2, One Bedroom-4, Two Bedrooms-6, Three Bedrooms-8. Individual unit maximums may vary.

DEPOSIT AND PAYMENT REQUIREMENTS:

All bookings require a 50%  credit card deposit (Visa, Mastercard and/or Discover) to confirm the reservation and full payment is required 14 days prior to arrival date.

CANCELLATION:  You may cancel outside the fourteen days prior to your arrival for a refund of your deposit minus a $100 cancellation fee through December Fourteenth of 2020. Cancellations after full payment due date are non-refundable unless dates are resold (less $100 fee). No refunds are made for un-used nights regardless of cause. This only applies to the bookings within the year 2020 and all bookings after December 14th will have a 30 day cancellation fee.)  

TRAVEL INSURANCE:  Quam Properties Hawaii is partnered with CSA Travel Protection.to provide optional coverage for our guests.  We highly recommend protecting yourself in the event of hurricane evacuations and/or family emergencies. CSA Travel Protection is 6.95% of the total cost of your stay with us.

HURRICANE POLICY:

No refunds or date changes will be given for hurricanes and/or storms.  We strongly recommend purchasing travel insurance. 

TAXES AND REGISTRATION FEES:  State of Hawaii Transient Accommodations Tax (10.25%) and General Excise Tax (4.167%) are charged on all reservations. Homeowner Association check-in fees may apply to some properties.

MAID SERVICE:  Daily maid service is not included in the rental rate. Housekeeping services are provided at an additional cost. All rentals are clean and stocked with linens and starter supplies but not replenished. Starter supplies include: laundry soap, dishwashing soap, dishwasher detergent, paper towels, toilet paper, tissue, bar soap, shampoo and hair conditioner, and trash can liners.

DAMAGE/Property Damage Protection: Guests agree to abide by all house rules. The Property Damage Protection of $59 dollars covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1500. Should damage exceed $1500 all damages or missing items caused by guest will be the responsibility of guest to repair, replace, or reimburse. Should the owner have to sue for damages, the guest will be responsible for all court costs, damages and attorney fees will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1500. Certain terms and conditions apply.

SMOKING:  Smoking is not permitted in any of our units. A $400 fee will be assessed if tenants smoke in the unit.

CHECK-IN PROCEDURES: Check-in is after 4:00PM.  Check-out is by 10:00AM     _________  << Initial Here

Early check-ins and late check-outs in all cases require prior approval and are subject to fees.

CONSTRUCTION NOTICE:  Most of our properties are in condo type complexes that sometimes require common element maintenance. The type of maintenance and maintenance schedules are out of the control of Quam Properties Hawaii.  We apologize for any inconvenience of such maintenance projects that may occur, however, guests will NOT be given any type of refund or credit.

FAILURE OF A SYSTEM, AMENITY OR APPLIANCE:  In the event the complex sustains a failure of a system, amenity or appliance – including but not limited to water, sewer, electrical, internet, A/C, TV’s, cable service, refrigeration, pool, laundry equipment, electronic or entertainment equipment  or service, NO refunds will be given for such failures.  However, Quam Properties, upon being notified, will make every effort to promptly repair or replace the failed system. Getting parts to this remote island can be challenging. Guest understands and accepts that some systems, amenities or appliances may not be fully functional at all times and it may be difficult or impossible to get a system operating within the rental/lease period..

LIABILITY AND DISCLOSURE:  Quam Properties Hawaii, Inc. manages properties for individual owners. Each Owner furnishes their property as they desire. Reservations are considered short term leases/rentals with the individual property owner. Problems rarely occur but accommodations cannot always be controlled.  Quam Properties Hawaii, Inc. reserves the right to substitute alternate accommodations of similar type up to and including the day of arrival. All reservations are subject to cancellation or change for reasons including, but not limited to, strikes, acts of God, failure of guests to vacate as scheduled, owner occupancy and sale of properties. Deposits will be held in client trust accounts, any interest earned shall become the property of Quam Properties Hawaii, Inc. Terms and conditions are subject to change without notice.

ACKNOWLEDGEMENT:  I/We the undersigned, hereby warrant that I/we have read, understand, and agree to the above terms and conditions, and I/we agree to abide by terms and conditions.

 

Signature________________________________________________        Date______________   << Sign and Date Here

 

Print Name ______________________________________________        Reservation #__________________________

 

Flight Arrival Time: ___________________________       Flight Departure Time: ____________________________